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WestJet has a new travel hygiene program


CALGARY, AB, June 9, 2020 /CNW/ – Today, WestJet announced its travel hygiene program under the ‘Safety above all’ umbrella. The new program details what WestJet guests can expect when travelling to ensure their health and safety. The video series and WestJet’s fulsome hygiene measures can be found here.

“Safety, including hygiene and health, is above all at WestJet, which is why the already-existing mantra was selected to communicate our hygiene efforts as a result of the COVID-19 pandemic,” said Billy Nolen, WestJet Vice-President, Safety, Security and Quality.  

“Safety is at the forefront of every decision and initiative at WestJet and our efforts on health and hygiene are no exception. As the world continues to adapt to this new environment, we will continue to adjust our health measures to ensure the safest travel experience possible as more Canadians begin to fly once again.”

Billy Nolen, WestJet vice-president, safety security and quality. “Safety is at the forefront of every decision and initiative at WestJet.” photo by CNW Group/WestJet, and Alberta partnership.

Since the beginning of the COVID-19 crisis, WestJet has introduced a number of safety and hygiene best-practice initiatives based on information from domestic and global experts such as the Public Health Agency of Canada, the World Health Organization and International Air Transport Association (IATA).

WestJet lists their new hygiene program highlights

Reduced contact at check in

Your check in experience will be close to what you’re used to: at the kiosk or the check-in counter. We’ll be wiping surfaces between guests, you’ll have more room as you wait in line, and we’ll let you handle your own bags. But even though we’ll be wearing masks, we’ll be smiling and greeting you just like before.

Check in online or download our app to check in on your device to limit contact with surfaces throughout your journey.​ 

Face masks during travel

Transport Canada requires that all travellers over 2 years old, wear a face covering. You’ll need to bring a face mask or scarf with you to wear throughout your travel journey.

View face mask policy >

Ensuring safety at boarding

It is in the interest of all of Canadians to prevent the spread of the Coronavirus. We’re doing our part to stop that spread by screening all guests who fly with us.

View boarding policy >

On Board

Distance in seating and cart service

We’re giving you more space on your journey. We’re limiting seats on board to ensure you and our WestJetters can continue to fly safely. Families travelling together, can sit together.

If you’re on a flight that’s over 90 minutes, you can expect a snack and bottled water for you at your seat as you board. We won’t be serving drinks or food on flights under 90 minutes, so stay hydrated and enjoy a meal before heading to the airport.


Clean & fresh

We hold ourselves to the highest standard and strive to create an environment as clean as possible. With fresh air introduced into the cabin every 2-3 minutes and hospital-quality filters, you can have peace of mind as you fly with us.

WestJet safety protocols already in place

These measures include introducing both seat distancing and aircraft fogging, which is a cleaning procedure that provides a complete disinfection of the aircraft interior using a hydrogen peroxide-based solution cleaner. WestJet has also implemented temperature taking before boarding across its 38 Canadian destinations.

WestJet says it is a misconception that COVID-19 is spread on aircraft. With WestJet’s layered approach to health, the aircraft is as safe an environment as possible. In addition to the measures detailed here, all WestJet aircraft (737, 767, 787 and Q400) are equipped with an industry-leading air circulation system containing a HEPA filter, similar to what is used in hospital environments, achieving a viral removal efficiency of greater than 99.99909 per cent. World Health Organization also recently stated the spread of COVID-19 by someone who is not showing symptoms appears to be rare.

“As Canadians continue to flatten the curve, WestJet is committed to doing our part, while helping guests feel safe getting back in the skies,” concluded Nolan.

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